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Return Policy

At Manycosplay.com we strive to offer customer satisfaction and complete fairness to all our valued customers. We offer refund or exchange/ costume alteration for defective items/missing items/ items significantly different from our description. As costumes from Manycosplay are all Custom-made according to buyer's own measurements, so it's really important for us to offer a fair and responsible return/exchange policy.

Wrong measurement/ Defective/ Missing items

Buyers should contact us within 5 days of delivery of items and email us photos to support the claims. Especially for Wrong size costumes, once confirmed the error occur in our side, we will make a new one costume free. If this caused by the wrong measurements buyer provided, Manycosplay are not responsible for this, The buyer will be charged for a new one at 50% discount off, in this situation if size revision needed, The buyer should send the costume back to us at their own cost and we will charge buyer for the revision at cost. 

Please be noted that only the listing price excluding shipping fees would be refunded. 

Buyers are responsible for returning the items in their original conditions within 2 weeks of delivery of items at their own expense through registered mails with online delivery tracking number.

Following Items Excluded From Returning or Exchanging

Item that have been used or washed.
Item that smells of cigarette smoke or perfume 
Item with stains 

Wrong Delivery Address
Manycosplay.com ships all orders to the shipping address provided by the customer. Customers are responsible for submitting complete address information required. In the event that necessary shipping information is left off the order during the checkout process, Manycosplay.com is not responsible for any additional charges needed to reship or retrieve a package.

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